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The Six Best Digital Communication Channels for Modern Day Businesses

For most modern-day professionals, online communication has become a part of everyday working life. Digital communication was already on the rise pre-pandemic, but when COVID-19 became a global [...]

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5 Ways to Boost Agent Satisfaction in Your Contact Centre

Agents are one of the most valuable assets that contact centres have. They are on the front lines of these organizations and are responsible for developing a strong rapport with customers. Having [...]

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Falling (Back) In Love With Your Company

February is the “love” month, so I thought I’d write this post straight from the heart (npi) For business owners, there’s nothing quite like the honeymoon phase between you and your company. When [...]

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OFFENSE + DEFENCE = CHAMPIONSHIP SUCCESS

Regardless of your industry, in order to come out on top you must possess that vital blend of offence and defence. From a sales and marketing perspective, business and executive types will [...]

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CLEAN DESK(TOP), CLEAN MIND

One of the main mantras that I live by is “a clean desk leads to a clean mind”. Why? A cluttered workspace decorated with old coffee cups and papers that need recycling is symbolic of more than [...]

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IF IT AIN’T BROKE, BREAK IT

When it comes to running a company, complacency is your worst enemy. Too often we see this scenario – a company is thriving, stops innovating after it gets comfortable in its position at [...]