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Ridesharing

Built the entire project from the ground up including Customer Journey Mapping, CRM Implementation, Training Manuals, and Agent Support for the entire 1.7M US driver base, resulting in 76 NPS.

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Gaming

We were able to completely clear email backlog of over 20,000 emails by 100% within 2 weeks of launch while handling the current intake volume providing a closed-loop experience for the customer.

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Ereading Devices and Ebooks

Within the first 6 months of the project launch, we were able to exceed the KPI performance of the incumbent vendors and while handling over 22,000 voice and email interactions on a daily basis [...]