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Flower Delivery

Within the first 12 months of the project launch, we were able to exceed the KPI performance of the incumbent vendors and ramped up to an overall team of 700 agents.

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Ridesharing

Built the entire project from the ground up including Customer Journey Mapping, CRM Implementation, Training Manuals, and Agent Support for the entire 1.7M US driver base, resulting in 76 NPS.

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Gaming

We were able to completely clear email backlog of over 20,000 emails by 100% within 2 weeks of launch while handling the current intake volume providing a closed-loop experience for the customer.

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Food Delivery

Over the years, we have grown to be the premier outsourcing partner for both Level 1 and Level 2 streams of support. We have grown to over a 175 CSRs resulting in an 875% increase in overall [...]

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Ereading Devices and Ebooks

Within the first 6 months of the project launch, we were able to exceed the KPI performance of the incumbent vendors and while handling over 22,000 voice and email interactions on a daily basis [...]