Ridesharing, Technology, Financial
One of the largest North-American ride-sharing companies was looking for a partner to assist with Driver Payment Support through their
app using an omni-channel approach.
Inbound Technical Support, Customer Care
Provide amazing Customer Care support and Tech Support for drivers and increase overall Customer Satisfaction levels (NPS)
Service Level, CSAT, FCR, NPS, Quality
Built the entire project from the ground up including Customer Journey Mapping, CRM Implementation, Training Manuals, and Agent Support for the entire 1.7M US driver base, resulting in 76 NPS.