Gaming company was looking for a partner to handle Level 1 E-Mail and Voice Technical Support for their retail arcade machines.
Technical Support, Customer Care, Inbound Voice & E-Mail
Reduce backlog of email interactions while providing a memorable customer experience and striving for high CSAT and NPS results.
Average Talk Time, Email Per Hour, CSAT
We were able to completely clear email backlog of over 20,000 emails by 100% within 2 weeks of launch while handling the current
intake volume providing a closed-loop experience for the customer.