Blog - Innovative Vision

September 13, 2021

How to Identify Different Customer Types And Optimize Their Experience

August 12, 2021

The Six Best Digital Communication Channels for Modern Day Businesses

July 19, 2021

How to Boost Agent Engagement in a Hybrid Contact Centre

opening box

June 21, 2021

How to Set Customer Expectations for Service Delivery

occupancy-rate

May 28, 2021

What Is Occupancy Rate & Why Does It Matter?

April 19, 2021

Everything You Need to Know About Average Speed of Answer (ASA)

March 26, 2021

5 Ways to Boost Agent Satisfaction in Your Contact Centre

February 12, 2021

What is Customer-Centricity? The Importance of a Customer-Oriented Business Approach

January 25, 2021

How to Improve Your Contact Centre in 2021

December 14, 2020

Five New CX Trends for Contact Centers in 2021

November 23, 2020

Three Ways Contact Centres Will Change in the Future

October 19, 2020

Challenges WFH Contact Centre Agents Are Facing – And How to Overcome Them

September 21, 2020

How to Implement a Proactive Customer Engagement Strategy

August 21, 2020

How to Enable A Mobile Contact Centre Workforce

July 20, 2020

The Five Biggest Customer Experience Trends

June 22, 2020

The Accelerated Rollout of Digital Shopping Tools

April 20, 2020

How to Create a Successful Customer Experience Strategy

March 26, 2020

The Advantages of Working with Remote Contact Center Workers

March 9, 2020

Everything You Need to Know About Customer Effort Score (CES)

November 17, 2019

Voice of the Customer 101

October 25, 2019

Five Ways to Boost Your Net Promoter Score

September 30, 2019

How to Cross-Sell and Upsell

August 22, 2019

Conversational Commerce and the Future of Online Shopping

June 23, 2019

Five Ways AI Is Bettering Customer Experience

May 21, 2019

How to Get Your Work-Life Balance Down Pact

April 23, 2019

What Millennials Want from Customer Experience

March 19, 2019

Three Reasons Slowing Down Makes You More Successful

January 15, 2019

How to Incorporate Self-Care into your Busiest Days

December 19, 2018

The Powerful AI Trends you can expect to see in 2019

November 10, 2018

How Automation Promotes Customer-Centric Business Processes

October 7, 2018

The Three A’s of Third-Wave AI

September 5, 2018

3 Ways to Determine your Customers Needs

August 7, 2018

The Best Way to Hack your Productivity

July 15, 2018

How to ensure your Company is known for CX

May 22, 2018

MythBusters: CX Edition

April 4, 2018

How to Provide Effective Personalized Customer Experience

March 30, 2018

The Difference between Natural Language Processing and Keyword-Based Chatbots

February 13, 2018

Falling (Back) In Love With Your Company

February 13, 2018

Why your Company should be Embracing AI

January 17, 2018

COMPANY CULTURE 102

January 12, 2018

OFFENSE + DEFENCE = CHAMPIONSHIP SUCCESS

December 24, 2017

Why AI needs to be Regulated, Fast

December 13, 2017

CLEAN DESK(TOP), CLEAN MIND

November 22, 2017

IF IT AIN’T BROKE, BREAK IT

November 14, 2017

Company Culture 101

October 18, 2017

Keeping Customer Data Secure 101

September 5, 2017

How AI is Transforming the Nature of Customer Service

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