0

The Advantages of Working with Remote Contact Center Workers

Cloud-based software has made it possible for organizations to share and access software, communication tools, documents and databases from anywhere. The on-demand availability of computer system [...]

0

Communicable Illness Prevention Policy

Overview Innovative Vision is committed to providing a safe workplace for all of its employees. Although public health crises are primarily the responsibility of local, provincial and/or federal [...]

0

Everything You Need to Know About Customer Effort Score (CES)

Customer Effort Score (CES) is precisely what it sounds like. It is a metric that measures how much effort it takes for a customer to make a purchase, resolve an issue, fulfill a request or have [...]