How to Create a Successful Customer Experience Strategy

Customer experience (CX) is a key brand differentiator that significantly impacts retention rates and your bottom line. To be a successful business in this day and age, a solid customer experience strategy is an absolute must. Here are seven ways you can create a CX strategy that will keep your customers coming back.

  1. Establish A Customer Experience Vision

Laying out a customer-focused vision is the first step to delivering superior customer experiences. This can be done by establishing your core values, training team members on your guiding principles, and creating a set of statements that reflect the values and principles of your organization. All areas of development and training should be centered around this framework.

  1. Know Your Customer Base

Having a successful customer-centric approach requires a clear understanding of your customer base and how to segment them. Create personas based on the customer segments you’ve identified so that your employees can easily pinpoint customer needs and empathize with their situation.

  1. Get Timely Customer Feedback

Customer feedback is an invaluable piece of information for organizations and an easy way to gauge whether or not your customer experience strategy is working. Use customer experience tools like live chats and post-interaction surveys to collect feedback in real-time.

  1. Emotionally Engage With Your Customers

The best customer experiences are created when an emotional connection is made, and emotions are ultimately what drive decision-making.  Doing things like sending birthday wishes or emailing customers to let them know you’re there for them during difficult times are excellent ways to create emotional connections. The more your team members are able to engage with customers emotionally, the more loyal they will be to your company.

  1. Prioritize Continuous Quality Improvement

Now that you know how to provide your customers with the best possible experience, it’s time to train your team so that they deliver the results you want. Using a quality framework will enable you to schedule and track the development of your team through eLearning, coaching, and group training.

  1. Put Employee Feedback Into Practice

Since your employees are the ones interacting with customers on a day-to-day basis, putting their feedback into practice can vastly improve customer experience. Make it easy for your employees to provide continuous input by using project management software that facilitates the sharing of information in a closed environment.

  1. Monitor Business Results

Last but certainly not least, you must measure whether you are, in fact, delivering exceptional customer experiences through key performance indicators like Net Promote Score (NPS) or Customer Satisfaction (CSAT). Using these metrics, you’ll be able to determine if you’re getting the business results you desire.

Customer experience is more important now than ever before, and setting yourself up for success means designing, implementing, and adjusting your strategy according to ever-changing customer wants and needs. If you prioritize CX and continuously monitor the progress of your strategic plan, you’ll experience rewarding retention rates and revenue growth.

At Innovative Vision, we are passionate about the world of Customer Experience. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

The Advantages of Working with Remote Contact Center Workers

Cloud-based software has made it possible for organizations to share and access software, communication tools, documents and databases from anywhere. The on-demand availability of computer system resources has also made it feasible for employees from several sectors to work from home, including contact center agents.

With cloud-based software, contact center agents are able to work remotely as efficiently as they would in an office. In fact, numerous benefits don’t apply to agents in a physical contact center. We compiled a list of some of the advantages of working with remote contact center workers.

Productivity

When working at home, the background noise from other contact center agent’s phone calls is wholly eradicated. At-home agents are able to eliminate any background noise and remain focused on the task at hand. They can solely concentrate on their conversation with the customer. We’re confident that people will appreciate having the full uninterrupted attention of their contact center agent!

Freedom

The freedom to work remotely is extremely appealing to contact center agents. Cloud-based software makes it easy to blend the work of onsite and work-from-home employees. Agents can be added to the system when needed and be ready to work within minutes. Contact center managers can schedule their remote workers at the busiest hours when they need additional help. It allows employees to have the flexibility to work the hours they want if they have commitments like medical appointments or picking children up from school.

Employee Retention

Due to the productivity and freedom offered to remote workers, they are more likely to be satisfied, thus not wanting to leave their job. There’s no need to commute or take days off when the weather is dreadful. When agents can work from home, they are typically more committed and motivated.

Manageability

It is a common misconception that remote workers are difficult to manage. Quite the contrary, cloud-based contact center systems actually allow managers to oversee their agents’ work just as well as they would in an office setting. When there is irregular behaviour, it will immediately be detected and flagged. Managers are able to see what every agent is up to on one dashboard no matter where the employees are located.

Productivity, freedom, employee retention and manageability are only four of the advantages of working with remote contact center workers. Innovative Vision is currently deploying home agents and taking care of our clients by being flexible and agile. Talk to us to see how we provide a solution for your business during this transitionary time.

At Innovative Vision, we are passionate about the world of technology. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

Communicable Illness Prevention Policy

Overview 

Innovative Vision is committed to providing a safe workplace for all of its employees. Although public health crises are primarily the responsibility of local, provincial and/or federal government health departments, because the modern workplace is a primary site for human interaction and potential spread of contagious illnesses, preparing for a potential infectious disease outbreak is the responsibility of both employers and employees. Innovative Vision, therefore, has instituted this policy to address and reduce health risks to its employees. 

Definitions 

Infectious disease: a disease caused by a microorganism and therefore potentially infinitely transferable to new individuals. May or may not be communicable. Example of non-communicable is disease caused by toxins from food poisoning or infection caused by toxins in the environment, such as tetanus. 

Communicable disease: an infectious disease that is contagious and which can be transmitted from one source to another by infectious bacteria or viral organisms. 

Contagious disease: a very communicable disease capable of spreading rapidly from one person to another by contact or close proximity. 

In general, Innovative Vision recommends that employees: 

  • stay home from work to get the necessary medical care when sick with an infectious disease to prevent infection and spread of the illness to other employees 
  • maintain good personal hygiene 
  • Wash hands frequently and thoroughly or if washing hands frequently is not an option, consider using liquid hand sanitizer solutions as applicable o Cover mouth with a tissue or hand or arm when coughing or sneezing 
  • avoid touching eyes, nose, and mouth 
  • avoid contact and proximity to individuals who are obviously sick 

In order to keep our workplace safe, we need your help. If you: 

(a) are diagnosed with any illness that is communicable in our workplace, such as influenza, active TB (tuberculosis), MRSA staph Infection or infectious disease that your physician indicates may be communicable or contagious (collectively, “communicable illness”);

(b) believe you may have had close contact with a person diagnosed with a contagious disease; 

(c) have recently visited a place in which there has been an outbreak of such an illness and you do not feel well or are exhibiting symptoms; or 

(d) have received instructions from a physician or public health official to avoid contact with others, remain in quarantine, or otherwise restrict your activity for the purpose of preventing the spread of an illness. 

Other communicable illnesses include Measles, Chicken Pox, Hepatitis B, Meningitis, Mumps, Rubella, SARS, H1N1, Coronavirus, and the Common Cold. Communicable diseases include any illness due to an infectious agent that is transmitted directly or indirectly from one person to another. 

THEN, you should seek medical treatment from your personal physician and follow any treatment recommendations or quarantine restrictions imposed upon you. 

Any employee diagnosed with a communicable illness should stay away from the workplace for the incubation period of the infectious disease or for 24 hours after they are fever-free, whichever is longer. 

In order to provide protection for yourself and other employees, Innovative Vision requests that you notify Human Resource Representative or other available member of management if you are diagnosed with a communicable illness. Depending on the illness, if you are: (a) diagnosed with a communicable illness; or (b) quarantined as part of a public health response to a communicable illness, Innovative Vision may require you to provide a doctor’s note saying it is safe for you to return to work. 

We are concerned about the health of all employees and will explore with you any reasonable accommodation you may request as a result of your condition. Innovative Vision will not permit you to be discriminated, harassed or retaliated against for having or reporting a communicable illness. This information will be kept confidential to the extent reasonably possible although, obviously, full confidentiality cannot be guaranteed because Innovative Vision may be required to inform public health officials or others or need to develop additional protocols to protect the safety and health of other Workmates. 

As we all know, communicable illnesses can vary greatly in their degree of seriousness, ease of transmission, and risk to others. As such, Innovative Vision may change its response to potentially communicable illnesses as the situation warrants.

Everything You Need to Know About Customer Effort Score (CES)

Customer Effort Score (CES) is precisely what it sounds like. It is a metric that measures how much effort it takes for a customer to make a purchase, resolve an issue, fulfill a request or have a question answered. Surveys typically measure CES. The questions ask customers what their experience was like interacting with a business on a scale of easy to difficult.

It’s no surprise that customers are more loyal to a business when their good or service is easy to access and use. CES is a great way to measure not only customer loyalty but also customer experience and customer retention. It’s simple for businesses to evaluate CES and track it over time to see how you’ve improved. Here is everything you need to know about Customer Effort Score.

CES or Other Customer Service Metrics

The three most popular customer service metrics are Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES). These three evaluations can work well together to determine the average customer’s opinion of your business; however, you’ll need to do some research and trial and error to figure out which of three works best for you.

CSAT

CSAT works best when you’re looking for an immediate reaction from customers after a single interaction. It’s great for determining short-term satisfaction but falls short when measuring customer loyalty.

NPS

NPS works best for measuring customer retention as it evaluates whether or not a customer would act as a brand ambassador for a business. It uses the customer’s whole relationship with the brand to determine how they feel about the good or service they provide, the price and their customer service.

CES

CES works best for evaluating customer loyalty. It’s straightforward to deploy and keep track of; however, it should really be used in tandem with another customer service metric to get the big picture.

Building CES

Businesses should deploy CES surveys right after customers interact with their employees or make a purchase. Ask the customer to rate the level of difficulty of the task they completed. When you build CES surveys, make sure it is optimized for mobile use, so if the customer is on their cell phone, they’ll be able to answer the questions with ease. Ensure there are only one or two questions, and the survey is automatically sent out after specific touchpoints. Once the CES survey has been completed, share the results with everyone on your business’ team. This data will be crucial in building a new strategy for customer interaction.

Improving CES

Once you’ve sorted out the best ways to mix customer service metrics and how to build the best CES survey for your business, you’ll be able to determine how your customers feel about your brand. If you’re unsatisfied with your score, there are various tools you can employ to improve it. We recommend including more ways that customers can get support from your business like social media, email, chatbots and/or contact centers. Another solution is to employ self-service tools like forms, FAQs and articles so customers can solve their own problems. These tools significantly reduce customer effort and will undoubtedly boost your CES. Lastly, to ensure customers are exerting as little effort as possible, make sure your wait times are as minimal as possible by utilizing a callback system or making sure you’re appropriately staffed at busy times.

Innovative Vision, we are passionate about the world of Customer Experience. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

 

Voice of the Customer 101

The missing element of most unsuccessful businesses is a connection to the customer. Understanding the wants and needs of your customer base is one of the fundamentals of any successful company. It’s just as crucial to have your finger on the pulse of what customers are saying as it is to know the numbers for profit, sales and revenues. In fact, your customers are the ones who are directly responsible for these numbers. Here are some of the best ways to connect with your customers:

What You Need to Know

Before you connect with your customers, you’ll need to figure out what you need from them. The following are some of the most important things you’ll need to know:

  • Why Customers Need Your Good/Service
  • What Customers Are Looking For
  • What Customers’ Interests/Behavioral Patterns Are
  • What Customers Think About Your Good/Service
  • What Customers Think About Your Competitor(s)

Now, you may be wondering, how do I find out all of this information?

Voice of the Customer

Voice of the Customer (VoC) is a research technique that helps businesses to define their customer’s wants and needs. It encapsulates everything customers say about a company and compresses the comments into an overall idea. Businesses use VoC to better imagine the differences between the customers’ expectations and their actual experience.

Businesses utilize VoC by generating customer feedback. They gather various pieces of feedback to create a bigger picture of their customer base.

Voice of the Customer Methods

The way businesses generate VoC is through one or more of the following of these methods:

  1. Surveys: Either on-site or online, surveys are a fantastic way to understand customers. You can utilize a variety of platforms to help you create yes/no, multiple-choice, short answer and more surveys.
  2. Live Chat: All business’ websites should have a live chat where customers can submit real-time feedback.
  3. Social Media: Chatting with customers on platforms like Twitter, LinkedIn and Facebook is a great way to have a two-way conversation with customers or other industry leaders or browse comments for feedback.
  4. NPS: Net Promoter Score is a tool that measures customer loyalty wherein customers rate how likely they are to recommend your business to someone on a scale of 0-10.
  5. Reviews: Online customer reviews, whether they’re negative or positive, are a great way to gauge how customers feel. Another benefit of staying on top of reviews is you can respond to bad reviews and better understand why customers were unsatisfied.

Voice of the Customer is massively beneficial for operations, customer service, research, and product development. VoC is employed by these teams to not only improve the customer’s experience with the brand but also the good or service. Following Voice of the Customer methods helps businesses connect with customers and internal team members. We call that a win-win.

Innovative Vision, we are passionate about the world of Customer Experience. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

 

 

Five Ways to Boost Your Net Promoter Score

Net Promoter Score (NPS) is an index that helps businesses gauge customer satisfaction and how willing they would be to recommend your good or service to other people. It is a handy tool to gain insight into customer loyalty. To effectively boost your NPS, don’t just worry about increasing the number of customers that promote you; take the information you’ve gained from the index to improve.

Here are some ways to boost your score:

  1. Keep Your Team in the Loop

When trying to raise your NPS, your entire team needs to be on board. Ensure that you set SMART (Smart, Measurable, Achievable, Relevant and Timely) goals on your NPS for your team members. Let them know how important it is to convert customers to promoters for everyone from sales to marketing to design.

  1. Simplify the Promotion Process for Customers

The easier it is for customers to share good experiences, the more likely it is that they will do it. You can even offer incentives such as discount codes for people who promote the business. On your e-commerce site, set up a platform where customers can share their positive experiences or send a follow-up email to remind customers to make a review once they have made a purchase.

  1. Stay Engaged

Ensure your customer base is always engaged in your business by interacting with them on social media. Asking questions, holding contests and reading through their comments is a great way to get involved. When customers feel appreciated, there is a much higher chance that they will go out of their way to promote your business.

  1. Communicate with Detractors

You can learn just as much from negative feedback as you can from positive feedback. Pay attention to detractors to figure out what they don’t like about your business and use the criticism as a learning experience. Ask your detractors questions and thank them for providing you with ways you can improve.

  1. Monitor your NPS

Once you’ve worked to boost your score, it’s essential to monitor it consistently. Even if it looks like your business is doing well, the net promoter score is the best way to review customer retention. Remember, the more customers promote your business, the more referrals your business will get and referred customers are invaluable.

Boosting your net promoter score isn’t just about the number. It’s about changing passive customers into promoters at the same time as keeping the satisfied promoters happy. To do that, make sure your staff is involved, the promotion process is easy, you’re engaged with customers and detractors, and you’re always keeping track of your NPS.

 Innovative Vision, we are passionate about the world of Customer Experience. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

How to Cross-Sell and Upsell

Picture this; you’ve just started a new business, and you’re setting up a home office, so you need a new printer. Your options are to either head to a store or start searching for one online. When you’re looking for a new printer, you’ll most likely need printer ink and paper. Maybe you’ll even need a scanner. Any salesperson worth their salt knows the importance of a multi-faceted approach to sales.

Upselling is encouraging the customer to purchase an upgraded or premium version of a good or service. For example, a printer that comes with ink and paper. Alternately, cross-selling is encouraging the customer to purchase an additional good or service that is related to the good or service they want or need. In this case, the item would be the scanner. Here is how to ensure you’re properly cross-selling and upselling without frustrating the customer.

  1. Upsell Vs. Cross-sell

Be aware of which sales method will get a better result in each situation. More often than not, upselling is more effective than cross-selling. When making a purchase, buyers typically have a specific product in mind. They don’t necessarily want to be bombarded with dozens of other suggestions that will make it challenging to find the product they need. An extraordinary salesperson can evaluate goods or services that will enhance the customer’s experience like in the example of printer ink or a scanner.

  1. Offer Relevant Options

Once you’ve assessed the situation and comprehend whether an upsell or cross-sell is more appropriate, the next step is to ensure the good or service you’re offering is relevant. Continuing with the printer example, it wouldn’t make sense to try to sell this customer a new computer. They would probably recognize that you’re trying to generate more revenue with an expensive purchase, get frustrated and you might even lose the sale. Pay attention to their wants and needs and only suggest products and services that will help them.

  1. Be Transparent

Nobody likes an overly pushy salesperson. Don’t cross the line between persuasion and pushiness. Being honest and up-front is a great way to upsell and cross-sell. Never bury details about contracts and pricing when making a sale. If you demonstrate transparency, you’ll build trust with the customer, and they will be more open to add-ons.

  1. Show Don’t Tell

Don’t just tell a customer that an additional purchase will enhance their overall experience, show them. Whether it’s through reviews, case studies or testimonials, demonstrate the value of the good or service you’re cross-selling or upselling.

  1. Demonstrate Appreciation

So you’ve successfully upsold or cross-sold to a customer, congratulations, but the sales process shouldn’t end here. Show the customer that you appreciate them for trusting your guidance by rewarding them. From a follow-up thank you to a gift to a discount code for a future purchase, these tokens of your appreciation will encourage brand loyalty. If you’re sending a discount code or gift, use this as another opportunity to cross-sell or upsell by giving them or recommending another good or service that will enhance their product.

This guide will help you increase your profits by upselling and cross-selling. The bottom line is additional purchases or add-ons, should always take the backseat to the primary reason your customer is shopping. If you keep all of this in mind, your multi-faceted approach to sales will benefit.

At Innovative Vision, we are passionate about the world of technology. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

 

Conversational Commerce and the Future of Online Shopping

The future of e-commerce is upon us, and with that comes a heavy involvement in social media.  Customers can now view products or services through visual content on Instagram, tap the item and immediately be redirected to the brand’s webpage to purchase it.  Consumers can contact the brand directly (“DM”) with a question and receive an answer in seconds, and purchases can happen immediately via text message. If your e-commerce business has not yet evolved with the conversational commerce space, we recommend starting now.

Conversational Commerce

According to OpenMarket, a mobile engagement subsidiary, over 60 percent of millennials prefer to communicate with brands via text messaging. The popularity of direct messaging with businesses has led to what Silicon Valley experts are calling “conversational commerce.” This new wave of communication allows companies to interact with consumers via text messages, WhatsApp and social media direct messaging on apps including Facebook, Twitter and Instagram. The conversations are a blend of automation and human exchange. Artificial intelligence software is still employed to guide conversations in the right direction, but there is a personal touch as well.

WeChat

China serves as an excellent example of conversational commerce working effectively. WeChat is a messaging app similar to WhatsApp. It was released in 2011 and in 2014, WeChat Pay, a digital wallet service, debuted. It is now an entire e-commerce ecosystem where 90% percent of its 1 billion users purchase goods.

WhatsApp Business

WhatsApp has taken note of WeChat Pay’s success and created WhatsApp Business, a separate app for small businesses, last year. Later in 2019, they are set to release a service that allows users to look for products and make purchases directly through the app.

Stores vs. Online Shopping

There is definitely a level of intimacy missing in e-commerce. In stores, customers can ask sales staff for special help with items. With clothing, for example, they may be looking for a particular wash of denim or for a top to match a skirt. Conversational commerce provides the personal touch that consumers have been craving. Through directly communicating with consumers, companies can replicate the in-store experience in an online space.  However, it’s essential to strike a balance between acting as a personal shopper and a pushy salesperson. This balance can be achieved by providing personalized and appropriate suggestions as opposed to general and vague promotions.

At Innovative Vision, we are passionate about the world of technology. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

Five Ways AI Is Bettering Customer Experience

Artificial intelligence is increasingly making its way into business operations and changing the way customers interact with companies. AI has played a huge part in customers’ online shopping experience since it began and now nearly every major organization is using machine learning’s data collection and processing skills to enhance how various departments function.

AI has proven to be a worthwhile investment for companies as it saves both time and money, but the biggest impact it has made by far is in customer experience. Here are five ways AI has transformed customer experience for the better.

  1. Providing Personalized Experiences

AI is providing personalized experiences in ways that were previously unheard of. In fact, customers rarely have to go looking for the products they want nowadays because personalized recommendations have advanced significantly.

Other examples of AI contributing to personalized customer experiences include using facial recognition to place orders and voice detection to interact with chatbots. These interactive experiences simply wouldn’t be possible without AI.

  1. More Efficient Service

The days of staying on hold in order to get your question answered by a telephone operator may soon be coming to an end. Chatbots and virtual assistants have allowed customers to get answers to common questions in a matter of seconds.

Evidently, human interaction isn’t needed in the era of AI and customers now have the option of self-service.

  1. Improved Availability

Customers are no longer on a time crunch when it comes to getting their questions answered. AI never sleeps and it is not limited to a 9 to 5 workday like customer service agents are.

24/7 customer support can be easily implemented with AI and our increasingly globalized world demands it.

  1. Anticipating Customer Needs

AI makes it possible to create connected customer experiences across various single touch-points. Brands can now put together their insights and data to build a complete picture of each individual customer’s needs.

Machine learning and artificial intelligence have enabled companies to intervene once they suspect a consumer’s loyalty is at risk. Considering the fact that it is much cheaper to retain customers than bring in new ones, this is a highly profitable benefit of AI.

  1. Reliable Customer Service Agents

Despite our best efforts, it’s impossible for humans to always be on their A game at work. Working in customer service day in and day out makes the likelihood of being “on” all the time even less.

Thankfully, AI isn’t capable of getting upset and quitting. Companies can rest easy knowing that their turnover rate won’t be an issue and customer needs will always be met.

When AI is thoroughly tested and integrated into an organization properly, it can do wonders for customer experience. The benefits of AI’s automated solutions definitely outweigh the costs!

At Innovative Vision, we are passionate about the world of technology. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!

How to Get Your Work-Life Balance Down Pact

The nature of work has changed drastically thanks to technology, and it’s becoming increasingly difficult to leave work at the office. Many of us have also chosen to adopt a fast pace lifestyle that demands our work and home life to be more interwoven than ever before. Achieving the perfect work-life balance has never been so challenging, and workers have begun to recognize the importance of this balance over the past few decades.

In fact, young workers list work-life balance as one of the most important benefits their employers could offer. Even though we can all agree that companies making an effort to provide their employees with a healthy environment is a step in the right direction, this equilibrium can’t fall completely on their shoulders.

It’s time to take things into your own hands, and the following tips will definitely help you to achieve a better work-life balance:

  1. Compartmentalize Your Life

Flexible working hours and remote work are starting to take over the regular 9-5 office job. While many digital nomads have happily adopted this lifestyle and enjoyed the freedom it brings, it does tend to infringe on their work-life balance.

If you’re in this situation, the best thing you can do is not make yourself available all the time. Have set hours of the day put aside to do work so you can spare yourself the stress of always being connected.

  1. Find Ways To De-Stress

Finding things you can do to unwind is a great way to combat all the stresses that both work and life can throw your way. Whether this means curling up with a great novel, getting a solid workout in, or binge watching a new Netflix series – all de-stressors are well worth your time.

Even putting in just a few minutes of me time aside every day will help immensely when it comes to recharging your batteries.

  1. Drop Unnecessary Activities

Scrolling through your social media feed for hours on end every day is not an efficient way to spend your time. Take note of all the activities that aren’t contributing positively to your life or career, and make a conscious effort to reduce the amount of time you spend doing them.

A healthy phone-life balance often translates into a healthy work-life balance.

  1. Communicate Your Needs & Learn To Say No

Don’t be a “yes” person and take on more than you can handle. Even though this may mean disappointing some people in your life, your overall health needs to come first.

Burnouts are all too real nowadays because workers often assume their family or manager are aware of their needs. Communicating and standing up for yourself are absolutely imperative to achieving work-life balance.

Even though there’s no such thing as having the “perfect” work-life balance, it’s still something that’s worth striving for. By implementing these four tips into your everyday life, you’ll be much better off than before!

At Innovative Vision, we are passionate about the world of technology. Founded in 2002, we are a marketing technology firm specializing in Contact Centre BPO. Through the power of omnichannel support, and hybrid live agent/AI models, we ensure that every interaction that a customer has with your business is positive and meaningful.

Allow us to inspire your company to grow through our enhanced approach to guiding the customer journey. To learn more about our advanced and specialized services, contact us today!