Entries by editor

Three Reasons Slowing Down Makes You More Successful

Most of us live a fast-paced lifestyle that is driven by a need to do the most and be the best. Work has become the focal point of a lot of our lives, and it’s not uncommon to put in more than 40 hours a week. In fact, being overworked is a bragging point for […]

How to Incorporate Self-Care into your Busiest Days

While hard work is a necessary piece in the puzzle of achieving lasting success, there’s a fine line between putting the pedal to the metal and overworking yourself. In recent years, a major shift has begun taking place where the phenomenon of burnout has become more widely understood in our society. Burnout occurs when you […]

The Powerful AI Trends you can expect to see in 2019

After an exciting year of growth in the world of AI, pop culture has begun to accept its place in our society. Unfounded trepidation about AI has dissipated, and people are more willing than ever to get as excited as we are about how AI is changing the nature of work for the better. At […]

How Automation Promotes Customer-Centric Business Processes

The technology of automation is advancing remarkably. With new tiers of innovation being reached in this realm all the time, adopting customer-centric automation practices in your company can add immense value to your contact centre CX. Here’s how automation can help promote a customer-centric experience: Case Management: The utilization of machine learning can assist in […]

The Three A’s of Third-Wave AI

AI is everywhere. From Google Home running your household, chatbots handling your support issues, or Siri helping you remember the name of that actor you just can’t place, it is ever-present. To make the impact stronger, AI is advancing into its third wave, an era that will be characterized by the technology’s ability to understand […]

3 Ways to Determine your Customers Needs

Providing optimal CX is no easy feat. With constant advances in the world of customer care, it can be challenging to stay ahead of the curve. However, in order for your business to achieve the levels of success it dreams of reaching, it must invest in trying to understand your customers. Fortunately, there are a […]

The Best Way to Hack your Productivity

You can’t necessarily get ahead in business solely by boosting your productivity. We often fall into a trap of thinking, “if I was only more productive, I could _____.” Fill in the blank with whatever statement comes to mind. These thoughts range from increased profitability, better revenue, more sleep, new clients and on and on. […]

How to ensure your Company is known for CX

With the increased digitization of the world around us, customer expectations have grown more complex in recent years. CX has been a real focal point at which most companies view their business processes. Due to this, simply being mindful of providing meaningful CX is not enough to ensure that a company will actually deliver it […]

Mid-Year Report: Trends Shaping CX

Due to the newfound digital empowerment of customers that has grown exponentially in the past decade, companies are having to adapt their CX strategies in ways they never had to consider before. Brands are showcasing their dedication to their communities as prominently as they can in the hopes to create enhanced experiences for their valuable […]

MythBusters: CX Edition

  While you may be under the impression that your brand is providing high-quality customer experience (CX), new data from Bain & Company suggests that companies often conflate their perception of how well their CX is performing. The study found that although 80% of the 362 firms surveyed believed they were delivering a “superior experience” […]