Customers want to be heard.

We help you listen.

“We use the most advanced technologies paired with the most experienced people to provide our clients the best customer experience.”

PEOPLE. PROCESS. TECHNOLOGY.

Over the past 15 years we have earned a reputation as being one of the best outsourced contact centre providers in Canada, specializing in voice and digital services. With continuous investments in technology and people, our goal is to provide the best brand experience to your customers and give deep insights about them to you.

More than the voice of your brand.

Because the person who answers your phone is often times the first experience a customer has with your brand, it’s vital for those individuals to be highly trained and customer-centric. We take great care in selecting and training the best people for that important task and have rigorous processes in place to ensure consistent quality at all times. Our values are aligned with one goal – happy people. Let us help your business grow with our unparalleled approach to customer service and ensure that we represent your brand just like you would.

Customer Service

Sales Acquisition

Order Fulfillment

Customer Retention

Anytime, anywhere, any device.

Ubiquitous Internet connectivity has forever changed the way the world operates and what customers expect. Your customers are liking, tweeting, connecting, messaging and chatting. Companies need to evolve with the way customers are conversing and we can help. IV’s technology platform enables engaging interactions on a variety of digital channels including social media, SMS, chat, and email, wherever and whenever your customers demand it.

Social Media

Live Chat

SMS

Data driven decisions.

The most important facet of contact centre management is the ability to extract meaningful insights from your customers. Our customized analytics and reporting provides you with actionable business intelligence that allows you to make informed decisions about your product or service. Our team can help develop custom reports that contain the data that’s valuable to all stakeholders within your organization.

Partner with an industry leader.

There’s a reason we have been selected by Canadian Business PROFIT Magazine as one of the fastest growing companies in Canada 9 years in a row. We are constantly evolving our capabilities by investing in the best people and technology and our customers value the results.

Seeing is believing.

The best way to understand how our services can add value to your organization is to experience them in person. Reach out and schedule a tour so we can show you why we’re regarded as one of the best in the industry.

Schedule Tour