REDUCE CUSTOMER EFFORT
Customer effort is the key to brand loyalty. Implement a customer experience strategy focused on minimizing effort with intelligent self-service.
CUSTOMERS WANT TO BE HEARD.
WE HELP YOU LISTEN.
WELCOME TO THE FUTURE OF CONTACT CENTRE BPO
VOICE
MORE THAN THE VOICE OF YOUR BRAND
Because the person who answers your phone is often times the first experience a customer has with your brand, it’s vital for those individuals to be highly trained and customer-centric. We take great care in selecting and training the best people for that important task and have rigorous processes in place to ensure consistent quality at all times. Our values are aligned with one goal – happy people. Let us help your business grow with our unparalleled approach to customer service and ensure that we represent your brand just like you would.
DIGITAL
ANYTIME, ANYWHERE, ANY DEVICE.
Ubiquitous Internet connectivity has forever changed the way the world operates and what customers expect. Your customers are liking, tweeting, connecting, messaging and chatting. Companies need to evolve with the way customers are conversing and we can help. IV’s technology platform enables engaging interactions on a variety of digital channels including social media, SMS, chat, and email, wherever and whenever your customers demand it.
MULTILINGUAL 24/7 SUPPORT
HELLO. BONJOUR. CIAO. HOLA. NǏ HǍO. 24/7/365.
Located in one of the most multicultural cities in the world, we’ve taken advantage of all the ethnic languages Toronto provides. Our Home Agent model across Canada further allows us to tap into multiple different languages at any given time. Our global footprint of contact centres provides business continuity and redundancy 24/7/365.
We currently support the following languages – English, French, Italian, German, Dutch, Portuguese, Brazilian Portuguese, Taiwanese, Spanish, Hindi, Punjabi, Arabic, Turkish, Mandarin, Russian.
VOICE + DIGITAL KPIs
VOICE AI
THERE’S A NEW GIRL IN TOWN.
MEET IVY OUR AI POWERED CX ASSISTANT.
Our advanced A.I. technology and Natural Language Processing is delivered to clients in the cloud, and we harness it to power both voice and digital conversations.
CALL CENTER AUTOMATION POWERED BY AI
A conversational AI platform for omnichannel customer self-service
GO LIVE FAST
Meet customer demands for self-service in 6 weeks or less. Finally say “No!” to frustrating implementations and IT headaches.
AUTOMATE MORE
Offer customer self-service for the complex but repetitive tasks that your agents are handling today. Give agents more opportunities to add greater value to customer experiences.
DIGITAL AI
PRAGMATIC AI
Leverage the power of pragmatic AI to execute core business processes, automate customer inquiries and increase efficiency across the organization.
Transform your business in 3 steps:
BALANCED HUMAN/AI BENEFITS
GET INTIMATE
Brands and corporations with a Facebook or other social media page can now easily and cost effectively engage their audiences.
SCALE ON DEMAND
Spikes in user queries can be smoothly handled by our automated engine and the system queues complex queries/questions to human agents.
ENGAGE EFFECTIVELY
Ability to engage with users individually in an extremely cost effective manner.
IMPROVE EFFICIENCY
Identify end user value and context before engaging valuable human sales and support staff.
CUSTOMIZABLE
Custom Built NLP Engine with multiple AI algorithms
SECURE
In-house engine (data not shared with any 3rd parties) and secure chat system
AUTHENTICATE
Real-time authentication technology for chat and messaging interfaces
ACCURATE
Ensemble scoring with multiple algorithms
ROBUST DATA ANALYTICS
DATA IS THE NEW OIL.
The most important facet of contact centre management is the ability to extract meaningful insights from your customers. Our customized analytics and reporting provides you with actionable business intelligence that allows you to make informed decisions about your product or service. Our team can help develop custom reports that contain the data that’s valuable to all stakeholders within your organization.
RICHER INSIGHTS. SMARTER DECISIONS.
FASTER REACTIONS.
A successful Voice of the Customer program will not only drive short-term, tactical business improvements, but also aid strategic planning and long-term actions that ultimately deliver ROI. More specifically, a successful VoC program helps you:
• Grow your customer base
• Retain existing customers
• Better identify up-sell and cross-sell opportunities
• Streamline processes
• Differentiate your company in the market
• Drive positive business change
CLIENTS
ACCOLADES
PARTNER WITH AN INDUSTRY LEADER.
There’s a reason we have been selected by Canadian Business PROFIT Magazine as one of the fastest growing companies in Canada. We are constantly evolving our capabilities by investing in the best people and technology and our customers value the results.
CONTACT
SEEING IS BELIEVING.
SCHEDULE A TOUR TODAY.
The best way to understand how our services can add value to your organization is to experience them in person. Reach out and schedule a tour so we can show you why we’re regarded as one of the best in the industry.
INNOVATIVE VISION
515 CONSUMERS ROAD SUITE 600
TORONTO ON M2J 4Z2
515 CONSUMERS ROAD SUITE 600
TORONTO ON M2J 4Z2
T. 416.321.8189
F. 416.321.0487
E. INFO@INNOVATIVEVISION.CA